Refund Policy
Thank you for using our services! We are committed to providing high-quality products and services. However, if you are not satisfied with our products or services, we will handle your request according to the following refund policy.
1. Refund Scope
- Digital Products or Services: For digital products or online services purchased through our platform (such as software subscriptions, virtual goods, etc.), if they do not meet your expectations, you can request a refund within a specified period after purchase.
- Physical Goods: For physical goods purchases, you may request a refund within a specified time frame after receiving the goods.
2. Refund Application Conditions
- Within the Application Period: Refund requests must be made within a specific time period after purchase. The exact timeframe depends on the product category or service type, typically between 7 and 30 days.
- Unused or Unopened: For digital products or physical goods, the product should be in unused, unopened, or unactivated condition at the time of refund application.
- Quality Issues: If you request a refund due to product or service quality issues, we will process the refund or return based on the specific situation.
3. Refund Process
- Submit Request: Please contact our customer service team, providing proof of purchase (such as order number, purchase date, etc.) and the reason for the refund.
- Review Process: After receiving your refund request, we will review it. Depending on the product type and purchase details, we may ask for additional information or require the return of the product (if applicable).
- Refund Processing: Once the request is approved, we will issue a refund using the original payment method. The refund time depends on the payment platform’s processing speed, typically 5-10 business days.
4. Refund Exclusions
- Requests Outside the Application Period: Requests made after the refund application period will not be accepted.
- Used or Activated Digital Products: Digital products that have been used or activated, such as software or services, generally will not be refunded unless there is a significant quality issue.
- Physical Goods Not Meeting Return Conditions: If a physical product has been used or damaged, or if the return time limit has passed, a refund will not be granted.
5. Special Circumstances
In certain exceptional cases, such as when you are unable to use our products or services due to force majeure, we will consider refund requests on a case-by-case basis.
Contact Us
If you have any questions about the refund policy or need to request a refund, please contact our customer service team. We will do our best to assist you and ensure a satisfactory shopping experience.
Thank you for choosing our services!
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